{"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka21Y000000bqKFQAY"},"Title":"HK Citation: Recording conversation","Id":"ka21Y000000bqKFQAY","ArticleNumber":"000008776","Question__c":"Does the Citation speaker record all my conversations?","Answer__c":"No, the Citation speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using \"OK, Google\" or \"Hey, Google\" will it start recording your question in order for Google Assistant to fulfill your request. You can always delete all your recordings via \"My activity\" settings under your Google Account.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000003GhWAAU"},"Title":"HK Citation: How to create a Stereo pair","Id":"ka25d0000003GhWAAU","ArticleNumber":"000010316","Question__c":"How to create a Stereo pair","Answer__c":"If you have two of the same model Google Assistant speakers, you can create a stereo speaker system.\n

How to create a stereo pair...

\n\n

1. Open the Google Home app
2. Find the speaker you want to setup in stereo pair
3. Find the speaker/room
4. Tap on Settings
5. Go to Sound Settings
6. Find the Speaker pair
7. You are now entering the setup page Tap
8. Find your speaker under the Pair with list and tap.
9. Move the speaker to be Left or Right side and press \n\t
   1. You can tap on Play sound to identify which speaker it is.
   \n\t
10. Find a name for your Stereo pair
11. It takes a minute to complete the setup.
12. When the configuration is done it will say Ready
13. Press Done

\nYou have now completed the setup and created a Stereo pair sound experience.

NOTE 1:  This is only possible with two of the same speakers.  If they are not identical (Example: Citation 100 & Citation One), setting up a stereo pair will not be an option.

NOTE 2:  It is possible to make a stereo pair of a Mk1 with a Mk2. Setup as normal.
\nAirplay from the Mk2 will not be available.

NOTE 3: It is only possible to use Chromecast and Bluetooth in stereo, Airplay will be mono (and should be grouped in iOS Airplay menu.

 \n

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000003GhRAAU"},"Title":"HK Citation: Cleaning FAQ","Id":"ka25d0000003GhRAAU","ArticleNumber":"000009089","Question__c":"How to properly clean the fabric around the speakers","Answer__c":"Daily Care instructions for Citation speakers fabric (wool)\r\nDaily care and immediate stain removal will ensure that your Harman/Kardon Citation wool upholstery will keep looking good for many years.\r\nNever use undiluted cleaning agents, bleaching agents, ammonia or soap intended for hard surfaces, as this may damage the fabric and Citation speaker itself!\r\n\r\nMany types of stain can be removed using warm water with a microfiber cloth (not too wet).\r\nStain removal guide\r\nIf you act quickly with any stains on your Citation device then it is not difficult to remove or avoid any spill/stains.\r\nHere is how to do it.\r\n\r\nFirst, soak up the liquid with an absorbent napkin or Microfiber cloth.\r\nFor dried stains use a spoon to roughen the surface.\r\nTo avoid the stain spreading further start from the edge of the stain working towards the middle.\r\nWARNING!\r\nBe careful when using solvents, because these could dissolve the upholstery material beneath.\r\nRegular and normal cleaning\r\nVacuum frequently every week is the best way to keep the Harman/Kardon Citation fabric intact or use a varm wet Microfiber cloth.\r\nWhen using a vacuum cleaner, remember to set the power to half which is most appropriated to use for Citation devices (this will not harm the design or fabric).\r\n \r\n\r\n\r\nGeneral information\r\nThese tips are purely recommendations and cannot guarantee 100% stain removal on your Harman/Kardon Citation device.\r\nIn all cases, we recommend contacting a professional cleaning company, particularly for bigger stains and for thorough cleaning the wool fabric and speaker.\r\nHARMAN do not have any recommended companies or partners to redirect any customers too.\r\n\r\nFor furter information we advise visiting the fabric company called KVADRAT by clicking on these links below:\r\nhttps://kvadrat.dk/care-and-maintenance/upholsteries\r\nhttps://kvadrat.dk/download/media/download-section/relatedfiles/kvadrat-maintenance-manual-2016-uk.pdf \r\n\r\nThere are a lot of information about the fabric we are using and you can contact them for further information.","ArticleType":"FAQ__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000003GhqAAE"},"Title":"HK Citation: Wi-Fi network not found during setup","Id":"ka25d0000003GhqAAE","ArticleNumber":"000011043","Question__c":"Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.","Answer__c":"

The Checklist

\n\n

Let us walk-through a list of things needed to ensure every requirement is met.

\n\n

1. Check your mobile device if that is able to connect to same Wireless network.
2. Make sure you are within range of your Wireless router.
3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.\n\t
   1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
   2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
   \n\t
5. Try using a different mobile device, if you have one.
6. Reboot your Wireless network router and your mobile device.

\nWatch the video below for help with setting up your Google Assistant device.\n\n

\n\n

Wireless Network Extender

\n\n

Some houses or apartments can be too big for one Wireless network router to cover it all.
Let's talk about the issues that might appear with an Extender network.

\n\n

1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

\n\n

One Wireless Network Name (SSID)

\n\n

1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
2. If the Wireless speaker is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
3. To solve this issue, using two different name for your extended network will help with the performance of the Wireless connected speaker and Google Assistant request.

\n\n

 

","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d0000003GhHAAU"},"Title":"HK Citation: 4 Amber LEDS","Id":"ka25d0000003GhHAAU","ArticleNumber":"000008757","Question__c":"The 4 LED dots change to amber on my Citation speaker. What does this mean?","Answer__c":"The amber LED lights indicate that the microphone is muted and the Google Assistant will not react to any voice keywords until the microphone is unmuted.","ArticleType":"FAQ__kav"}]}